Privacy Policy
LDP Window Cleaning Ltd
Last updated: 28 October 2026
1. Introduction
LDP Window Cleaning Ltd ("LDP", "we", "us" or "our") is committed to protecting your privacy and handling your personal information responsibly.
This Privacy Policy explains how we collect, use, store and protect personal information when you visit our website, contact us, request a quotation, use our exterior cleaning services, enter one of our competitions or otherwise interact with our business.
We process personal information in accordance with applicable UK data protection legislation, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Data Controller: LDP Window Cleaning Ltd
Business Address: 2 Croft Close, Barwell, Leicestershire, LE9 8EW
Telephone: 07883 318358
Email: support@ldpwindowcleaning.co.uk
For questions about this policy or how we handle your information, please contact us using the details above.
2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal and contact information
- First and last name
- Telephone and mobile numbers
- Email address
- Property address and postcode
- Preferred contact method
Customer and service information
- Services requested or provided
- Property details relevant to exterior cleaning
- Quotations and agreed prices
- Appointment dates and cleaning schedules
- Service history and customer preferences
- Information about property access and relevant instructions
- Customer communications, feedback and complaints
Financial and transaction information
- Invoice and payment records
- Amounts charged and payment status
- Relevant accounting information
Where necessary, payment information may be processed through our banking, accounting or payment service providers. We do not require customers to provide payment card details simply to request a quotation or enter a competition.
Website and technical information
When you visit our website, certain technical information may be collected, including:
- IP address
- Browser and device information
- Pages visited and interactions with our website
- Approximate location derived from technical information
- Cookie preferences
- Website referral sources and usage statistics
The information collected depends on the website features, analytics tools and cookies that are enabled.
Competition information
When you enter a competition or promotional giveaway, we may collect:
- Name
- Telephone number
- Email address
- Property postcode
- Entry date and time
- Confirmation of acceptance of competition terms
- Optional communication and marketing preferences
- Information required to verify eligibility or arrange prize fulfilment
We ask that you provide accurate information and only share information that is reasonably necessary for the relevant purpose.
3. How We Collect Your Information
We may receive personal information:
- Directly from you when you contact us by telephone, text message, email, WhatsApp or social media.
- When you complete a website form, request a quotation or use our website chat facility.
- When you become a customer or arrange a cleaning service.
- Through our customer management and scheduling systems.
- When you enter a competition, giveaway or promotion.
- Through cookies and analytics technologies, where applicable.
- From another person arranging services on your behalf, where appropriate.
We may also receive information from publicly available sources where reasonably necessary to respond to enquiries or provide our services.
4. How and Why We Use Your Information
We use personal information for the following purposes.
Enquiries and quotations
To respond to enquiries, assess service requirements, provide quotations and communicate about potential work.
Our lawful basis will generally be taking steps at your request before entering into a contract or our legitimate interests in responding to enquiries.
Providing exterior cleaning services
To arrange appointments, maintain cleaning schedules, deliver services, communicate with customers and manage ongoing customer relationships.
Our lawful basis will generally be the performance of a contract or taking steps before entering into one.
Business administration and accounting
To issue invoices, record payments, maintain financial records, manage outstanding balances and comply with applicable tax and accounting obligations.
Our lawful bases include performance of a contract, legal obligations and legitimate interests.
Customer communications
To send relevant service-related information, including appointment arrangements, cleaning reminders, quotation responses, service updates and responses to customer questions.
These communications are separate from optional promotional marketing.
Customer service and business improvement
To handle feedback, complaints and service issues, improve our processes and maintain the quality of our services.
Our lawful basis will generally be our legitimate interests, subject to your rights and the circumstances involved.
Marketing and promotions
Where permitted by law, we may send information about our exterior cleaning services, offers, promotions and other relevant updates.
We will obtain consent where required, particularly for unsolicited promotional electronic communications, and provide appropriate ways to opt out.
Competitions and giveaways
To administer competitions, process entries, check eligibility, select winners, contact participants where necessary and deliver prizes.
Our lawful bases may include legitimate interests in administering a fair promotion and taking steps connected with the competition terms. Where a particular activity requires consent, we will request it separately.
Website analytics
Where enabled and permitted, we use website analytics to understand how visitors use our website and improve its performance.
Non-essential analytics cookies and similar technologies will be used only where the required consent has been obtained.
5. Customer Relationship Management and Scheduling
We use third-party software to manage customer enquiries, service records and business operations.
These systems include:
Genie (powered by GoHighLevel)
Used for managing enquiries, contact information, customer communications, quotations, sales processes, forms, competitions, communication preferences and relevant automated workflows.
Squeegee
Used for customer records, property addresses, cleaning schedules, service history and operational management of our exterior cleaning services.
Xero
Used for bookkeeping, invoicing, accounting and related financial administration. The personal information held in Xero is generally limited to what is required for these purposes.
IONOS
Used to operate and host our website and related website functionality.
We take reasonable steps to use service providers that offer appropriate data protection safeguards.
These providers may process personal information on our behalf, in accordance with their respective roles, contractual arrangements and applicable law.
6. Marketing Communications
We may occasionally contact customers or prospective customers about our services, offers and relevant business updates where we have an appropriate lawful basis and electronic marketing rules permit it.
Where consent is required, we will request it separately and clearly.
You are not required to agree to promotional marketing in order to request a quotation, receive our services or enter a competition.
You can withdraw your consent or opt out of promotional communications at any time by:
- Following the unsubscribe instructions in a marketing email.
- Replying STOP to a promotional text message, where that option is provided.
- Emailing support@ldpwindowcleaning.co.uk.
- Contacting us on 07883 318358.
Withdrawing marketing consent will not affect the lawfulness of processing carried out before withdrawal.
We may continue to send necessary service-related or administrative communications where there is an appropriate lawful basis.
7. Competitions and Promotional Giveaways
When we run competitions, including our 10th Anniversary Giveaway, we use the information provided by entrants to:
- Record and administer entries.
- Check eligibility against the competition rules.
- Identify duplicate or invalid entries.
- Conduct fair prize draws.
- Contact selected winners.
- Arrange and document prize fulfilment.
- Respond to competition-related enquiries.
- Maintain reasonable records demonstrating that the promotion was conducted fairly.
Entering a competition does not automatically subscribe you to promotional marketing.
Any optional marketing preferences will be treated separately from your competition entry.
We may retain limited competition records after the promotion has ended where reasonably necessary to demonstrate compliance, resolve disputes or meet legal obligations.
Competition-specific rules, including eligibility, closing dates and prize conditions, will be set out in the relevant terms and conditions.
8. Website Analytics and Cookies
Our website uses cookies and may use similar technologies to support website functionality and understand visitor activity.
Cookies are small files stored on your device that can help websites operate effectively and remember certain preferences.
Cookies may include:
Essential cookies
These are necessary for the operation, security or basic functionality of the website.
Analytics cookies
Where enabled, these help us understand website traffic, visitor behaviour and how our website is used.
We have a Google Analytics account and may use Google Analytics to collect website usage information where the service is connected and enabled.
Third-party cookies
Some website features or embedded services may use cookies or similar technologies supplied by third parties.
Where cookies or similar technologies are not strictly necessary, we will seek consent where required before using them.
You can manage cookies through the consent controls provided on our website, where available, and through your browser settings.
Disabling certain cookies may affect some website features.
For further information about Google's handling of information, visit:
https://policies.google.com/privacy
9. Sharing Your Information
We do not sell personal information.
We may share personal information where reasonably necessary with:
- Website hosting and technology providers.
- Customer relationship management providers.
- Scheduling and operational software providers.
- Accounting and financial service providers.
- Communication and messaging providers.
- Professional advisers, where appropriate.
- Regulatory authorities or other organisations where required by law.
We share only information reasonably necessary for the relevant purpose.
Where third parties process personal information on our behalf, we seek appropriate contractual and organisational safeguards.
We may also disclose information where necessary to establish, exercise or defend legal claims or to protect against fraud or unlawful activity.
10. International Data Transfers
Some of the technology and service providers we use may process or store information outside the United Kingdom.
Where personal information is transferred internationally, we will take appropriate steps to ensure that the transfer complies with applicable UK data protection requirements.
Depending on the destination and circumstances, these safeguards may include UK adequacy regulations, appropriate contractual safeguards or another lawful transfer mechanism.
11. How Long We Keep Information
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including relevant legal, accounting, contractual and regulatory requirements.
Retention periods vary depending on the information involved.
Customer and service records
These may be retained while a customer relationship remains active and for a reasonable period afterwards to deal with enquiries, disputes, service history and legitimate business requirements.
Accounting and financial records
These are retained for the periods required by applicable UK tax, accounting and company law.
Enquiries and quotations
Information relating to enquiries that do not result in work will be retained only for as long as reasonably necessary for follow-up, administration and legitimate business purposes, subject to applicable law and communication preferences.
Marketing records
We retain relevant consent, unsubscribe and suppression records where necessary to respect communication preferences and demonstrate compliance.
Competition entries
Competition information is retained for the administration of the promotion and for a reasonable period afterwards to deal with prize fulfilment, queries, disputes and compliance requirements.
Information that is no longer required will be securely deleted, anonymised or otherwise handled appropriately.
12. How We Protect Your Information
We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
These measures may include:
- Restricting access to customer information to authorised users.
- Using password-protected business systems.
- Managing access permissions within relevant software.
- Using established third-party service providers.
- Taking reasonable steps to protect business devices and accounts.
- Reviewing and correcting inaccurate information where appropriate.
No electronic system or method of transmission can be guaranteed to be completely secure.
If we become aware of a personal data breach, we will assess it and take appropriate action in accordance with applicable legal requirements.
13. Your Data Protection Rights
Under UK data protection law, you may have the right to:
- Request access to personal information we hold about you.
- Request correction of inaccurate or incomplete information.
- Request deletion of your information in certain circumstances.
- Request restriction of processing in certain circumstances.
- Object to certain types of processing, including direct marketing.
- Request transfer of certain information to you or another organisation where applicable.
- Withdraw consent where processing is based on consent.
- Lodge a complaint with the Information Commissioner's Office (ICO).
These rights are subject to applicable legal conditions and exceptions.
To exercise your rights, please contact:
support@ldpwindowcleaning.co.uk
We may need to verify your identity before responding to certain requests.
You can also contact the UK Information Commissioner's Office:
14. Children's Privacy
Our services are primarily intended for adults arranging exterior cleaning for residential or commercial properties.
We do not knowingly seek to collect personal information from children for marketing purposes.
Our promotional competitions may have specific minimum age requirements, which will be stated in their terms and conditions.
If you believe a child has provided us with personal information inappropriately, please contact us.
15. Links to Other Websites
Our website may contain links to third-party websites, including social media platforms and external services.
We are not responsible for the privacy practices of websites or organisations that we do not control.
We recommend reviewing the privacy policies of any third-party websites you visit.
16. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, technology, business practices or legal requirements.
The latest version will be published on our website, with the date of the most recent update shown at the top.
Where required, we will provide additional notice of material changes.
17. Contact Us
For any questions, concerns or requests relating to this Privacy Policy or your personal information, please contact:
LDP Window Cleaning Ltd
2 Croft Close
Barwell
Leicestershire
Telephone: 07883 318358